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Five tips for better decision-making

  By Larry Bloom Guest columnist Having spent 30-plus years successfully growing a small company to over $700 million in revenue and selling to thousands of small business customers along the way, I have observed bad decisions and business failures from the unique vantage point of an insider. It seems, however, the reasons for failure […]

Debunking false beliefs about customer service

By John Tschohl Guest columnist If I were to ask CEOs to define customer service, I would guess most would say: Customer service is providing the customer with fast, accurate and courteous service. While those are elements, customer service involves so much more. Customer service is whatever the customer thinks it is. That includes quality products, convenience, […]

10 tips for overcoming obstacles

Immigrant entrepreneur Patrick Bet-David offers10 practical ways for entrepreneurs to keep going in the face of adversity.

3 key lessons for franchising your business

  By Shelly Sun Guest columnist I was a 30-year-old vice president in a multibillion dollar company on a steady career track when I discovered that life had other plans for my husband, JD, and I. His grandmother became ill and we needed to find care but had a difficult time finding a quality solution. […]